Frequently Asked Questions

 

FREQUENTLY ASKED QUESTIONS

Order and Payment

Which payment methods can I use?
On our site, you can pay with all credit and debit cards through the iyzico secure payment infrastructure. Your card information is not stored by us and is processed directly through iyzico's secure systems.

How can I track my order?
When your order is shipped, a tracking number will be sent to you via email. You can use this number to track your order status in real time on the courier's website.

Can I cancel my order?
If your order has not yet been shipped, you can contact us to request cancellation. For orders that have been shipped, you will need to follow the return process.

Shipping and Delivery

How much is the shipping fee?
Shipping is free for orders of 2,000 TL and above. For orders below this amount, the shipping fee will be added to your order total on the payment page.

When will my order arrive?
Your orders are usually shipped within 1-3 business days after confirmation. Delivery time varies depending on your location but typically takes 2-5 business days.

Do you ship internationally?
[Şu anda sadece Türkiye içine gönderim yapıyoruz / Yurt dışı gönderim seçeneklerimiz hakkında bilgi almak için bizimle iletişime geçebilirsiniz.]

Returns and Exchanges

What is the return and exchange period?
You can request a return or exchange within 14 days from the date you receive your products.

Which products can be returned?
Products that are unopened, unused, and in a condition suitable for sale are eligible for return. Due to hygiene and health reasons, returns of cosmetic products that have been opened or used are not accepted.

How can I create a return request?
You can send your return request to info@alnlab.com by specifying your order number. After your request is approved, you will be asked to send the product to the address provided.

Who bears the return shipping cost?
[Ürün hatalı/kusurlu gönderildiyse kargo ücreti tarafımızca karşılanır. Cayma hakkı kapsamındaki iadelerde kargo ücreti müşteriye aittir.]

When will my money be refunded?
After the returned product reaches us and is inspected, your payment will be refunded to the same payment method within 14 business days.

Products

Are your products suitable for my skin type?
On the product pages, the suitable skin type and usage recommendations for each product are detailed. If you have trouble choosing the most suitable product for your skin type, you can contact us.

Are your products tested on animals?
[Ürünlerimiz hayvanlar üzerinde test edilmemektedir. / Bu konuda detaylı bilgi için bizimle iletişime geçebilirsiniz.]

What is the expiration date of the products?
The expiration date and production date of all our products are indicated on the packaging. The products sent to you are always selected from fresh stock.

Contact

How can I contact you for my questions?
For all your questions, you can write to us at info@alnlab.com We will get back to you as soon as possible.